Return-to-Service (RTS) Support Technical Publications
Service Centers
A network of U.S. Factory Service Centers dedicated to the Eclipse 500™ ensure the highest levels of service and customer satisfaction—you won't compete for priority of service with owners of larger jets. Click on the map banner below to learn more about each location.
Eclipse Designated Repair Technicians
Eclipse is dedicated to providing the most effective and thorough maintenance training available in the industry today. Using the latest innovations in troubleshooting and maintenance technology, as well as proven training methods, we provide a safety-driven and continuously evolving training program that is cost-effective and flexible for all Eclipse 500™ operators. Operators who prefer to coordinate or perform their own maintenance can have their mechanics trained by Eclipse through our Eclipse Designated Repair Technicians (EDRT) program. Trained EDRT mechanics have full access to Eclipse technical representatives for support.
Eclipse emphasizes the "60-minute" troubleshooting concept and follows the NBAA Guidelines for Business Aviation Maintenance Training and Air Transportation Association Specification 104 Guidelines for Aircraft Maintenance Training.
Return-to-Service (RTS) Support
An Eclipse team dedicated to field problem resolution is available around the clock to quickly respond to events. The mobile repair team will deliver parts and technicians to guarantee the highest levels of customer satisfaction. JetComplete customers will have the option to further expedite the repair and return to service of their aircraft as well as specifying the required repair timeframe.
Technical Publications
All technical publications for maintenance of the Eclipse 500™ are delivered as Interactive Electronic Technical Manuals (IETMs) for both support (maintenance) and operations (pilots). Delivered via DVD/CD-ROM or accessed using a standard web browser, these include:
- Aircraft Maintenance Manual (AMM)
- Illustrated Parts Catalog (IPC)
- Wiring Diagram Manual (WDM)
- Structural Repair Manual (SRM)
- Engine Maintenance Manual (EMM)
- Component Maintenance Manuals (CMM)
- Airplane Flight Manual (AFM) / POH
Both the DVD/CD-ROM and the online access use a simple point-and-click interface to make navigation easy and straightforward. Both versions are automatically updated while online.